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📋 Section 1: Booking & Requirements

1. What documents are required to rent a self-drive car in Guwahati? You need to provide a valid original Driving License and a government-approved ID proof (Aadhar Card, Voter ID, or Passport).

2. What is the minimum age to rent a car from North East Rental? The renter must be at least 21 years old and hold a valid driving license.

3. Do you accept International Driving Permits (IDP) for foreign tourists? Yes! We welcome international travelers. You just need to show your valid IDP along with your native passport and visa.

4. How can I book a self-drive car with North East Rental? You can book directly through our website, call us, or send us a WhatsApp message for instant booking and confirmation.

5. Can someone else drive the car I booked? Yes, but they must also present their valid original driving license to our team before the trip begins.

6. Do I need a physical copy of my driving license? Yes, for verification and safety purposes, you must present the original physical copy of your driving license at the time of car delivery.

7. Are two-wheelers or bikes also available for rent? Yes! Alongside our car fleet, we offer premium bikes (like the Royal Enfield Himalayan) and scooties for local Guwahati and outstation travel.

✈️ Section 2: Delivery & Pickup

8. Do you provide car delivery at Guwahati Airport (LGBI)? Absolutely. We offer VIP airport delivery. Our team will hand over the sanitized car to you the moment you step out of Lokpriya Gopinath Bordoloi International Airport.

9. Can I pick up the car from Guwahati Railway Station? Yes, we provide seamless delivery and pickup services directly at the Guwahati Railway Station for your convenience.

10. Do you deliver self-drive cars to hotels in Guwahati? Yes, we can drop the vehicle right at your hotel lobby or porch anywhere within Guwahati city limits.

11. What are your pickup and drop-off timings? We operate 24/7 for scheduled deliveries. Whether your flight lands at 2:00 PM or 2:00 AM, your car will be waiting for you.

12. Can I drop the car off in another city, like Shillong? Currently, our rentals operate on a round-trip basis. All vehicles must be picked up and dropped off in Guwahati.

💰 Section 3: Pricing, Deposits & Kilometers

13. Is there a limit on the kilometers I can drive? No! We offer Unlimited Kilometers on our rentals, giving you the absolute freedom to explore Assam, Meghalaya, and Arunachal Pradesh without worrying about distance caps.

14. Do I need to pay a security deposit? Yes, a nominal, fully refundable security deposit is required at the time of booking. The amount depends on the car category you choose.

15. How long does it take to get the security deposit refunded? Your security deposit is initiated for refund immediately upon the safe return of the vehicle and usually reflects in your account within 24 to 48 hours.

16. Is fuel included in the rental price? No, cars are delivered with a specific fuel level (often full), and we request you to return the car with the exact same level of fuel.

17. Are there any hidden charges in your pricing? Never. North East Rental prides itself on 100% transparent pricing. What you see during booking is exactly what you pay.

⛰️ Section 4: Travel Destinations & Permits

18. Can I take the rental car to Meghalaya (Shillong & Cherrapunji)? Yes! Our cars are perfect for the Guwahati to Meghalaya road trip. You have full freedom to explore Shillong, Dawki, and Cherrapunji.

19. Are your self-drive SUVs allowed to go to Arunachal Pradesh (Tawang)? Yes, our heavy 4×4 SUVs like the Mahindra Thar and Scorpio N are perfectly maintained for the high-altitude drives to Tawang and Sela Pass.

20. Do you help with Inner Line Permits (ILP) for Arunachal Pradesh or Nagaland? While the ILP is a government process, our local experts are happy to guide you on how to apply for it quickly online before your trip.

21. Do I need to pay state border taxes when crossing from Assam to Meghalaya? Yes, since rental cars have commercial plates, standard state border entry taxes apply when crossing into Meghalaya or Arunachal Pradesh. The renter pays these at the border checkpoints.

22. Are your cars equipped for driving in snow? If you are traveling to snowy regions like Tawang during winter, we highly recommend booking our 4×4 vehicles (like the Thar) which handle snow and rough terrain effortlessly.

23. Can I take the car to Kaziranga National Park? Yes, driving to Kaziranga from Guwahati is one of the most popular routes for our customers!

🛠️ Section 5: Vehicle Condition & Support

24. Are the cars sanitized before delivery? Yes, every single vehicle in our fleet undergoes a strict deep-cleaning and sanitization process before it is handed over to you.

25. What happens if the car breaks down during my road trip? We ensure our fleet is flawlessly maintained, but in the rare event of a mechanical issue, we provide 24/7 roadside assistance and support to get you moving again quickly.

26. What happens in case of an accident or minor scratch? In case of minor damages, the repair cost is deducted from the security deposit. For major damages, our vehicles are insured, and standard rental liability terms apply.

27. What if I get a traffic challan or speed ticket during my rental? The renter is responsible for following all traffic rules. Any challans, speed tickets, or parking fines incurred during the rental period must be paid by the customer.

🔄 Section 6: Cancellations & Modifications

28. Can I extend my booking while I am already on the trip? Yes! If you decide to extend your adventure, just contact us via WhatsApp. Extensions are easily granted subject to the car’s availability for the next few days.

29. What is your cancellation and refund policy? We offer a flexible cancellation policy. Cancellations made well in advance receive a full or partial refund of the booking amount based on our standard terms.

30. What happens if I return the car late? We offer a slight grace period, but significant delays may incur a standard late fee, as it can affect the next customer’s booking. Please inform us in advance if you are running late!